When you meet Edgars, you immediately notice two things: he’s sharp and he’s funny. Not “trying to be funny” — he just is. The kind of person who can lighten the mood in a meeting with one sentence, but who also knows when it’s time to focus. Once the conversation turns to work, everything sharpens. He listens closely, asks the right questions, and just starts solving the problem in front of him.
That’s Edgars: a mix of brains and humor, and exactly the kind of teammate you want around.
First stop? Customer support.
Edgars started his Vendon journey as a Customer Support Specialist — the first line of defense when a coffee or vending machine acts up or data looks suspicious. At the time, he didn’t know much about telemetry, vending, or even how complicated a single cup of coffee could be.
“I came into the telemetry and coffee/vending business completely blind,” he says. “I was just looking for learning opportunities. I was completely unfamiliar with how it actually worked”
Support is never quiet. “Operators don’t call when they’re happy. They call when the machine’s broken, the customer’s angry, and there’s a queue forming at the gas station,” says Edgars.
From day one, he was picking up the phone and walking into high-pressure situations — learning on the go, asking the right questions, and building a deep understanding of how things work behind the scenes.
Next stop – Customer Success. Making things click.
As his technical knowledge grew, so did his role. Edgars moved into Customer Success, where he began onboarding new clients and guiding them through their first weeks with Vendon.
“Everything’s great when everything’s great. But what really matters is how we deal with things when they’re not.”
“There’s a difference between understanding your product and understanding your customer. For operators, it’s not just about features — it’s about reliability, efficiency, and not having to drive 30km just to check if a machine is out of sugar.”
He’s stood next to operators in warehouses, talked through stock issues, and helped troubleshoot devices on-site. That kind of experience shapes how you work. “I’ll never pass on a chance to learn. My motto is — the world can’t be worse with a little more knowledge.”
Not a typical sales guy
Today, Edgars is a Key Account Manager. It’s a new role for him, but it plays perfectly to his strengths — solving real customer problems and seeing the big picture.
With years of support and success behind him, he brings firsthand knowledge of what operators actually face. He knows how machines behave in real life, not just how they look in a product sheet.
He knows what operators care about — and what keeps them up at night. And most importantly, he knows how to ask the right questions to get to the root of things.
When we asked Edgars what made him switch to this role, he said:
“Me and Vendon — we’re both trying to find our limits. We haven’t yet.”
Still learning, always curious
Outside of work, Edgars resets with long walks or motorcycle rides. But even then, his curiosity doesn’t switch off. One of his more unexpected hobbies? Watching airplane crash investigation videos.
“I don’t like heights or flying,” he says, “but I’m fascinated by how airplanes work — so I end up watching a lot about airplane systems, crash investigations and all that.”
That same mindset — whether it’s vending tech or flight systems — is what makes him such a valuable part of the Vendon team.
Why people like Edgars matter
What keeps Edgars at Vendon isn’t just the machines or the systems — it’s the people.
“When faced with a problem, we can laugh about it and then deal with it together,” he says. That balance of humor and teamwork is a big part of why he thrives here — and why the people around him do too.
His journey has never been about chasing titles. It’s been about chasing growth. Learning, improving, helping others.
“One log won’t make a fire,” he says. “As the company grows, so do I.”
Sticky note to every operator
Edgars has worn a lot of hats at Vendon — support, success, sales. But if there’s one piece of advice he’d put on a sticky note for every operator, it’s this:
“Data, data, data. You manage what you monitor. If you don’t have a system in place to monitor your machines, personnel, and data, you are definitely leaving money on the table.”
