Article

Meet Malvīne: the person who breaks things

3 min read | April 15

If you run vending machines or coffee stations, you don’t need software to impress you. You need it to be reliable.

Payments should go through.
 Machines should report correctly.
 Updates shouldn’t mean friction.

When that happens consistently, it’s usually because someone has already spent a lot of time making sure things don’t go wrong.

At Vendon, that someone is often Malvīne, part of the Quality Assurance (Q&A) team.

I break EVERYTHING

Malvīne’s workday usually starts with tickets and coffee.

Testing rarely begins immediately. First comes communication — real collaboration. Malvīne works closely with project managers and developers, adjusting how she communicates with each person to get to the right result. And often, it’s the “this might be a silly question…” moments that turn out to matter the most.

Then the testing begins. Bug reporting. Retesting. And when one task is done, the cycle starts again.

That’s why Malvīne describes her role very simply:

“I break EVERYTHING.”

Not for fun. For safety, stability, and trust.

“In theory, our job is to find mistakes made by others,” she says. “But our job is so much deeper than that.”

Breaking things is how the Q&A team exposes assumptions and tests how the platform behaves in real-world conditions. Every new feature is checked against functional requirements, tested across multiple browsers and screen sizes, and validated in all the areas it touches.

“The goal is simple: if there is something to break, it’s better to break it early — before an operator does — and fix it as fast as possible,” Malvīne adds.

Where quality assurance gets complicated: hardware

If quality assurance were only about software, life would be simpler. But Vendon lives in the real world — where software talks to machines, payments, cables, and setups that don’t always behave the same way twice.

Vending machines.
 Coffee machines.
 Traditional Coffee Machines.
 Payment systems.

It’s a large territory, with countless possible scenarios to explore.

“Setting up the hardware part is the hardest part of my role,” Malvīne says. “Often there are no manuals or clear documentation. You don’t always know what setup is fine and what is not.”

This is where Q&A stops being theoretical. Testing means dealing with real devices, real constraints, and real-world unpredictability. And surprisingly, this is one of Malvīne’s favorite parts of the job.

“Yes, it’s complicated and not easy,” she admits, “but it usually gets fun along the way. And I learn a lot.”

Why this matters

When Vendon Cloud works quietly in the background, it’s not luck. It’s people like Malvīne — breaking things early, asking uncomfortable questions, and making sure reliability is built in, not added later.

It’s part of how Vendon delivers stable, secure, and predictable systems to operators around the world.

One last detail, just for context

If Malvīne’s work had a soundtrack, it wouldn’t be calm background music. It would be hard metal, turned up loud — “Mr. Highway’s Thinking About the End” by A Day To Remember.

Especially the part that goes: “disrespect your surroundings.”

It fits. Quality assurance is about pushing systems a little harder and checking what happens when things don’t behave politely.

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