Industry: Vending, OCS, and HoReCa
Region: Tyrol, Austria
Fleet: 4,000 vending machines
Challenges: Inefficient inventory management, high costs, reliance on manual processes, growing demand for cashless payments
The vending world is changing fast, and Holly—a well known family-owned business based in Hall in Tirol, Austria—has been evolving right along with it. Founded in 1976, Holly has deep roots in Tyrol and is known for its commitment to quality, regional products, and has built a reputation as a trusted partner across the region.
For Holly, partnering with Vendon marked a turning point. From real-time inventory management to cashless payment solutions, Vendon’s technology has empowered Holly to streamline operations, cut costs, and meet growing customer expectations.
The Challenges
As Holly expanded its services across Tyrol, so did the complexity of managing it all. Inventory management was becoming a logistical headache.
“Keeping our machines stocked efficiently was challenging, and we were stretched thin tracking inventory manually,” shares David Narr, executive representative of Holly.
On top of that, cashless payments were becoming the new standard, but their existing setup was struggling to keep up. In short, Holly needed a solution that could:
- Improve the efficiency of restocking machines;
- Reduce operational costs;
- Meet customer demand for cashless transactions;
- Decrease the heavy reliance on staff to manually monitor and maintain machines.
“We were ready to adapt, but we needed a reliable system to support us”, said Davis Narr.
The time when operations became more efficient
With Vendon’s IoT-powered real-time monitoring, Holly’s team gained a clear view of their entire vending machine fleet. They could see exactly what was happening inside each machine: Is it functioning properly? What’s running low on stock? Which products are the best sellers?
“Vendon’s system has saved us countless hours and made our operations much more efficient,” says Narr.
Instead of wasting time on guesswork, Holly’s team now focuses their efforts where they matter most. Machines stay stocked with popular items, downtime is minimized, and customer satisfaction skyrocket.
Furthermore, when machines need extra attention, remote monitoring allows the team to troubleshoot directly from their Innsbruck headquarters.
“Before Vendon, even a minor issue would require a site visit,” Narr explains. “Now, we can handle resets and small fixes remotely via Vendon Cloud, keeping machines running smoothly and our customers happy.”
Adapting to Demand of Cashless Payments
With Vendon’s flexible NFC and cashless payment options, customers can make a quick tap-and-go payment and get a product within a few seconds.
“Our customers appreciate the ease of cashless payment, and Vendon’s integration made it easy for us to adapt to this demand,” shares Narr.
Cashless also means Holly’s team doesn’t have to worry about cash handling, collection trips, or related costs. Plus, funds reach Holly the next day.
A Sustainable, Service-Driven Future with IoT
Holly’s commitment to sustainability is built into their DNA. IoT solutions support these values by reducing unnecessary travel for restocking, cutting down on fuel usage, and helping Holly operate more efficiently.
“Vendon helps us uphold our sustainability goals, which is something we’re proud of,” Narr explains.
Data insights are also helping Holly stay connected to what their customers actually want. By tracking product popularity and adjusting offerings accordingly, Holly ensures that customers find their favorite items ready to go, every time.
Conclusion: IoT is The Future for vending business
Holly’s partnership with Vendon demonstrates how the right technology can help a business thrive in a fast-paced market. Real-time monitoring, inventory management, remote service capabilities, and cashless payment options enable Holly to work smarter, save money, and serve customers with the same quality and care they’ve been known for since the very beginning.
This success story is the result of our long-standing partnership with our trusted official distributor in the Austria region Money Control who have always strived to deliver best quality and service to Vendon customers.
