Eliminate unplanned visit costs
See which machines need a technician before your team gets in the van. Replace spreadsheets and WhatsApp photos with real-time data to cut unnecessary trip costs.
Ensure machines are cleaned regularly as per contract
You're full-service
- Technical maintenance, service calls, and sometimes even cleaning and refilling, that’s your team’s job.
- If a coffee machine goes down, it’s your problem the moment it happens.
- Finding out about it from the client’s call is the last way you want to learn that.
Your fleet has outgrown memory
- Somewhere between 50 and a few hundred machines, โI just know which ones are due a visitโ stops being true.
- You’re running on technician notes, a spreadsheet, or a phone full of machine photos.
- It mostly works, until it doesn’t.
Distance is real money for you
- A technician’s day eaten by traffic.
- A site that’s just far enough to make a wasted trip really sting.
- Every avoidable visit costs you a real number, not an abstraction.
The real cost is downtime, not telemetry
โEvery operator eventually outgrows trusting a technician’s memory. In the end, your clients only care about one thing: is there coffee when they want it? Vendon Cloud keeps that availability as close to 100% as possible. Because coffee thatโs always available gets bought more oftenโ
Head of Sales at Vendon
Janis Jukna
What changes in numbers,
not vague assumptions
Above all you get confidence that the client is only using your beans, machines are operational and maintained correctly.
*Averages of the data we have collected from our clients and distributors over the 15 years in operation
Real operators, real fleets, real numbers
What Germanyโs changing coffee habits can teach operators
June 16, 2026
Missed cleanings cost more than operators think
June 15, 2026
โNestlรฉ Professionalโ
โCoffee Addressโ
โBravilor Bonamatโ
Can your current process keep up?
Know before you drive
Control how often machines are cleaned to identify inconsistencies, and track downtime to avoid lost sales and maintain continuous revenue growth.
Real usage data, not estimates
Our analytics provide clear insights into what customers prefer, allowing you to adapt strategies, optimize offerings, and boost satisfaction.
Catch issues before they become breakdowns
Coffee taste depends on clean, well-calibrated machines. Vendon Cloud ensures that machines follow proper maintenance schedules and alerts you when itโs time for a visit.
One dashboard, whatever's in the fleet
Facilitates the management of stock levels at a customerโs warehouse level, enabling operators to oversee and control stock based on location rather than individual machines.
See how Vendon Cloud pays off
Estimate saving from fewer service visits and less downtime across your office coffee fleet
Your operation
Full service. You refill the machines, so the refill round is yours to optimise.
Consumables supply. The site fills its own machines, so the saving sits in the delivery round.
With Vendon Cloud
Scenario
At these numbers the fleet does not cover its own cost. Try the realistic scenario, or check whether the visit counts are really that low.
More than eight emergency visits per machine a year is very high. If that is real, there is a maintenance problem worth solving before any software.
How it's calculated
Today you drive out on a schedule, whether a machine needs you or not. Connected machines report consumption, stock and faults as they happen, so you refill when a machine is actually low, service by real use, and arrive at a breakdown already knowing the fault.
Today you drive out on a schedule, whether a machine needs you or not. Connected machines report consumption, stock and faults as they happen, so you deliver when a site is actually low, service by real use, and arrive at a breakdown already knowing the fault.
1. Refills on demand
1. Deliveries on demand
Refill rounds are fixed, roughly twice a month, whether the machine is half full or empty. Real consumption per machine shows how much is left, so the round is built from use instead of a date.
A fixed round arrives whether the site is nearly empty or nearly full. Stock levels per machine show who actually needs a delivery, so the round follows real need.
Machines ร refill visits per year ร reduction ร cost per visit = savings Machines ร delivery visits per year ร reduction ร cost per visit = savings2. Maintenance on real use
Maintenance is booked by date, not by use. Real drink counts give each machine its own interval: quiet ones stretch out, busy ones come forward.
Machines ร maintenance visits per year ร reduction ร cost per visit = savings3. Fewer emergency trips
The alert names the machine and the fault before the customer calls. Some are cleared remotely; for the rest the technician arrives with the right part, lifting first-time fix from your current rate to 85, 90 or 95% depending on the scenario.
Machines ร emergency visits per year ร reduction ร cost per visit = savings. Reduction combines faults closed remotely with the higher first-time fix rate.
Conservative: โ% refill visits, โ% maintenance visits, โ% emergency visits.
Conservative: โ% delivery visits, โ% maintenance visits, โ% emergency visits.
Realistic: โ% / โ% / โ%.
Optimistic: โ% / โ% / โ%.
Keep in mind! These are our estimates based on averages across operators in Europe that are using Vendon Cloud. No business is the same. Reach out and let us get to know you.
What's actually involved
Install
Vendon hardware (vBox or BaristaBox, depending on machine type) is fitted to each machine by your team with our experts providing necessary support every step of the way.
Connect
Each machine gets its own profile on Vendon Cloud and connects in, whether your team sets it up or ours does. We provide the training and support to make onboarding smooth.
Monitor
Your team sees fleet status, alerts, and consumption data from day one, from all machines with installed hardware.